Your most frequently asked questions

mitabl - yep, like my table, you get it. We are a community of home cooks and people like you who want to find great home-cooked meals near where they live.

Below you will find the answers to the most frequently asked questions about our cook-and-eat community.

Find answers quick. Click below which service you’re looking for:

To find out more about mitabl, feel free to https://youtu.be/OMTmvg9XfuY

General mitabl questions

mitabl - “my table”, get it? - is an app and platform that connects cooks and food lovers looking for genuine home-cooked meals. mitabl sets out to boost and empower new local economies, to create a link between the local supplier and the consumer. We call them micooks and mifoodis! A micook has the option of preparing food in their own kitchen and serving it to mifoodis there, or they can provide meals to be picked up by mifoodis and taken away.

Far from it! mitabl doesn't involve food delivery. It will help establish connections and memories that will last a lifetime rather than just link cooks with hungry people. We make it possible for independent, up-and-coming cooks to cater to the needs of mifoodi users for simplicity and convenience, which leads to the creation of new jobs and opportunities for cooks to make a living. With mitabl, a local can prepare cuisine in their own home and sell it to the neighbourhood's foodies. mitabl transforms the idea of culinary apps by giving every cook a chance to be part of the food industry

Yes! Both micooks and mifoodi users can get involved with their communities more easily than ever before. mitabl allows users to choose an option for dine-in, where there will be a personalised experience with a neighbour or local, or arrange for takeaway, with much less contact but still that special home-cooked meal experience.

We take privacy seriously at mitabl. We only collect the information we really need when you register - your name, your email address and your phone number - and none of this is shared. After an order is made, the platform protects both micook and mifoodi users by only sharing the pick up address and further contact details if the micook and mifoodi both choose to communicate. mitabl protects all users from data breaches and we have your back - if you have any concerns at all you can contact mitabl here.

Yes! You can request a contactless pick-up at the time of order.

Simply download the mitabl app here. Then, follow the instructions to create an account as a micook or a mifoodi. All information is on the app but if you have any further questions you can contact mitabl here.

Simply download the mitablapp here. Then, follow the instructions to create an account as a micook or a mifoodi. All information is on the app but if you have any further questions you can contact mitabl here.

mitabl has a star rating system. All micooks and mifoodi users are rated each time they complete an order. When an order is complete, all users are asked to rate how they were treated, how was the food quality and other relevant questions about the meal and experience. Anyone with 4-plus stars becomes a top-rated user on mitabl.
Placing and Editing Orders.

If you are a mifoodi and have created an account on the mitabl app, you can then search for all the offers in your area. Simply choose a micook, select the meal or dishes you would like from the supplied menu, then choose whether you want dine in or takeaway. You can even schedule a meal ahead of time. Simply order your meal and checkout. Then, when your order is ready or the meal time has arrived, you can pick up your meal as a takeaway or look forward to your dine-in experience.

Once placed, orders cannot be changed. This is to protect micooks who put their heart and cost into cooking their meals. You can cancel your order at any time, see details below.

You can cancel your order at any time. If you cancel your order at least 12 hours before the designated time of the meal (pick up or eat in), there is no charge. Cancellations made any time after that (any time less than 12 hours before the meal), incur a 50% charge of the due amount to help the micook recover ingredient and other costs.

You can update your address on the Profile section of the mitabl app. If you have any further issues you can contact mitabl here.

mitabl does not offer an option for delivery. You can choose to pick up or dine in.

mitabl does not offer an option for delivery. You can choose or pick up or dine in.

mitabl works for both solo micooks who are looking for connection within their community or who want to make some money on the side. It also works for solo diners who would like to dine out, without going into a restaurant, or who would love a home-cooked meal for one at home.

We are working on it! But at this stage there is no system on the mitabl app that allows for tips. We encourage micooks to charge a fair price for the meals they cook - that means taking into account the time it takes them to plan their menus, shop, cook and serve their mifoodi guest in their own homes. You should feel comfortable paying the price the micook has set. There is nothing to stop you leaving a cash tip upon pick up or after the meal however!
How do I manage my account?

Easy! By the click of a button you can change yourself from micook to mifoodi and vice versa.

Easy! By the click of a button you can change yourself from mifoodi to micook and vice versa. .

To update your profile, simply click on the “profile” section of the app and change your details.

You can cancel your order at any time. If you cancel your order at least 12 hours before the designated time of the meal (pick up or eat in), there is no charge. Cancellations made any time after that (any time less than 12 hours before the meal), incur a 50% charge of the due amount to help the micook recover ingredient and other costs.

You can reset your password at the profile screen within settings any time.

You can reset your password any time at the login screen.

If you are having any issues logging in, or if the app doesn’t recognise you (a very rare event), please use the “contact us” feature on the app or contact mitabl here.

Sorry to see you go! You’ll be missed. You can cancel your account and delete all your information under the settings section of the app.

You can log in using your account details, or contact mitabl here for any further information about reactivating your account.

Easy! You will not receive any marketing emails from mitabl. You will only receive emails when you are a micook who has an order ready to go, or you have a mifoodi account that needs your attention.

Like any restaurant or meal, not everything suits everyone. You can rate the cook once the meal is complete and provide reviews. We would like to remind you that mitabl thrives on community, which includes being polite and courteous, understanding that all users want to enjoy the experience, so please be respectful of others using the app, and remember that safety and respect must be present in all encounters. Thank you.

We are working on it! But at this stage there is no system on the mitabl app that allows for tips. We encourage micooks to charge a fair price for the meals they cook - that means taking into account the time it takes them to plan their menus, shop, cook and serve their mifoodi guest in their own homes. You should feel comfortable paying the price the micook has set. There is nothing to stop you leaving a cash tip upon pick up or after the meal however!
micook related

When you sign up to be a micook you are technically transforming into a food business. Go you! As part of this process, you need to take a few simple steps to cover yourself in terms of operating a food business in your own home (this is part of the Food Act 2003). Here’s how you do that, step by step. This may seem like a long way to get what you want, but the good news is you only have to do it once and you can cook and earn a living from home. It’s worth it! You can do this! However, if you have any further questions or concerns please contact mitabl here.

  1. Get an ABN (Australian Business Number) here.
  2. Apply for a Food Safety Supervisory Certificate here.
  3. Obtain development consent by following the steps below.
    • 3.1 Contact our parter for consultation here.
  4. Finally, register with your local council under the Food Act. Once the occupation certificate is obtained, you (the new food business) will need to register with your local council. Contact your local council and ask for the appropriate forms to fill out, and they will provide them to you. If you have any further questions or concerns please contact mitabl here.

    How to obtain development consent:
    • Lodge a development application with Council for the use of the site and any required fit out. Depending on the intensity they may need to fit out to Australian Standard 1547 or Food standards code 3.2.3.
      • a. Once consent is obtained obtain a construction certificate (CC) and undertake the required works.
      • b. Once works are completed, have the required certification done of the works and apply for an occupation certificate (OC).
    • Engage a private certifier to obtain a complying development certificate or CDC. Fit out must comply with Australian standard 1547 which is more onerous than Food standards code 3.2.3.
      • a. Once plans are submitted obtain have the certifier, issue a Notice Of Commencement (NOC) and undertake works as needed.
      • b. Once works are completed, have the required certification done of the works and apply for an occupation certificate (OC).

It doesn’t matter whether you’ve never cooked in a restaurant before or if you’re one of the country’s top chefs who wants to cook on the side, micook can help you cook meals from your own home and gain a new source of income. The platform is here to help any home cook - from parents who are at home with little ones and want to do a little work on the side, the great cooks who want to meet new people, or the solo entrepreneur who wants to see if they like cooking for paying customers. This platform provides an opportunity for cooks (what we call micook users) to showcase their culinary skills, and serve their home cooking to their local communities. Yes, you will gain an additional source of income. Yes, you will meet people, and how much connection you have is completely up to you! As a micook, you get to decide:

  • What you want to cook
  • When you want to cook
  • What price you want to set for the meals you cook

We don’t allow businesses to sign up on mitabl. However, if you cook at your local markets and want to earn some extra money by cooking at home and allowing pick up or dine in from there then yes! Any home cook can sign up as a micook.

If you want to consider becoming a micook, simply download the mitabl app and have a browse, you will learn a lot by looking at what other micooks in your area offer. Open a profile as a micook, have a think about the types of meals and experiences you would like to offer, and when you would like to offer them. What will you charge, will you offer dine in or take away meals only? Take some photographs of a few dishes you cook well and that people love when you cook it for them. You can jump right in with a few offerings, and expand your new business from there.

Any home cook can become a micook! You cook the meals in your home and offer pick up or dine in - the idea is to meet new people by offering new experiences and cooking beautiful food.

Yes people can pick up your home cooked meals and take them home to eat, or you can offer dine in experiences. It’s totally up to you.

Absolutely! micook is your chance to start a new side hustle! You can test whether you like cooking for others and making money from it, how much work it is and how it fits into your life. You can cook a few meals a week, even less, or do it every night. It’s totally up to you.

Yes! You can offer meals to be picked up or enjoyed at your house once a month if you like, or you can do it once a week, or more. How far you choose to take this side business is totally up to you.

You can see how many people offer the service in your neighbourhood by downloading the mitabl app and searching for micooks in your area. It’s a great way to see what people are looking for, what ranks well and how you can do something that sets you apart from the pack.

People are looking for connections, and sometimes that includes just a delicious home cooked meal. The best food is authentic, it tells a story, it’s the food you cook that your friends and family love and ask you to cook again and again. You can see which dishes do really well in your area by downloading the mitabl app and searching for micooks in your area. It’s a great way to see what people are looking for, what ranks well and how you can cook something that sets you apart from the pack.

micooks pay for all their own ingredients, so it is important to consider this cost when you decide what to charge people. mitabl is about community but we don’t want you to be out of pocket! So do your research, have a think about what restaurants offer and charge, the time it takes you to cook the meal, and if you are offering dine in service, think about what you have to do to make your house ready for guests. Nobody expects a Michelin-starred restaurant, but it’s a good idea to make the house clean and check for dirty shoes under the table! Consider all the work you have to do, including shopping for ingredients, to get this meal out into the world. And if you don’t get it quite right at first, it’s a simple process to change what you charge after one or two orders. Remember to take into account the fees charged to micooks for each full order. Please see below for further details on fees.

The pick up or dining address is only shared after an order is made. mitabl is about connecting with your community through food, so a certain amount of trust is required to make it really work for you. But if you have any concerns at all you can contact mitabl here.

There is no catch that requires you to be locked in to mitabl, you can cancel and delete your account at any time. If you have an order pending, we recommend that you cancel your order first as a gesture of respect to the other person. If a micook cancels a pending order, the mifoodi will receive a full refund.

You can cook and organise your cooking days any way you like. If you prefer to batch cook, by all means do so. A lot of people find success doing elements ahead and adding plenty of fresh, new ingredients when it comes to serving the food.

mitabl doesn’t offer refunds from micooks, but you can always tell a mifoodi that they are welcome to leave a rating and a review on the app. And if they have any further concerns or questions, they should contact mitabl here instead of trying to sort it out with you, the micook.

mifoodi users are not charged any commission or fee for using the app, only for the meals they order. mitabl takes fees from micooks, however the first five orders incur no fee, and after that the more orders you take the less fees you pay. See below the fees percentage taken by mitabl for each order.

1-5 orders: 0% fees
6-100 orders: 25% of each total bill
101-150 orders: 20% of each total bill
151- 230 orders: 18% of each total bill
231- 300 orders: 15% of each total bill

micooks rated 4+ stars:
301+ orders: 10% of each total bill

micooks rated 3 or less stars:
301+ orders: 15% of each total bill

When a mifoodi orders food on mitabl, their payment goes into a “pending state”, securely held by mitabl. When the order is complete, the appropriate fees is deducted from the final amount paid to the micook. For more information on fees, see above.
mifoodi related

mitabl - “my table”, get it? - is an app and platform that connects cooks and food lovers looking for genuine home-cooked meals. Mitabl sets out to boost and empower new local economies, to create a link between the local supplier and the consumer. We call them micooks and mifoodi users! A micook has the option of preparing food in their own kitchen and serving it to mifoodi uses out there, or they can provide meals to be picked up and taken away.

Far from it! mitabl doesn’t involve food delivery. It will help establish connections and memories that will last a lifetime rather than just link cooks with hungry people. We make it possible for independent, up-and-coming cooks to cater to the needs of mifoodi users for simplicity and convenience, which leads to the creation of new jobs and opportunities for cooks to make a living. With mitabl, a local can prepare cuisine in their own home and sell it to the neighbourhood's foodies. mitabl revolutionises the idea of culinary apps by giving every cook a chance to be part of the food industry.

You can easily check whether there are existing micooks in your area by downloading the app, creating an account and searching your area. And if there are no micooks near you, maybe this is your chance to take the market! If you are only interested in eating homecooked meals rather that cooking yourself, then be patient, a micook will crop up in your area soon. Spread the word to any up-and-coming cooks near you!

Simply download the mitabl app, create an account and find a micook near you. You search, order and pay using the app.

Home-cooked meals are varied, authentic, and span all food regions, countries and communities. You will find many different cuisines on mitabl, have a look around the app and see what you want to try next.

Where you eat the food is completely up to you. You can choose to pick up or dine in. Some mifoodi users love the idea of meeting new people and trying new experiences, eating in somebody else’s home. Others just want a really great home-cooked meal with a difference. What you prefer is completely up to you.

Yes! You can dine in people’s homes or you can choose to pick up your food and takeaway - whether that is to take home or to a local park or even work. It’s about enjoying real home-cooked meals, connecting with your local community, and discovering new friends.

Yes absolutely! You can choose to pick up your order and take it away as you would with any other restaurant offering takeaway. You can even choose to have a contactless pick up, or you can say hello to your micook and neighbour and thank them for the home-cooked meal. It’s up to you.

There is no home delivery option, but you can choose to pick up your order and takeaway. mitabl is about finding connections within your community - there are already many opportunities for home delivery elsewhere. This is something unique, it’s about connection, about new experiences and bringing people together.

When a mifoodi orders food on mitabl, their payment goes into a “pending state”, securely held by mitabl. When the order is complete, the appropriate commission is deducted from the final amount and paid to the micook. If a micook cancels the order, the mifoodi will receive a full refund.

Your payment details are completely secure, never shared. When you make an order on mitabl, your payment goes into a “pending state”, securely held by mitabl. When the order is complete, the appropriate fees is deducted from the final amount and paid to the micook.

All micooks receive a rating and review based on previous orders, so if you are unsure about what to expect it’s a great idea to check these reviews. If you don’t feel safe going to someone else’s house, order a pick up and see how you feel. It's a chance to meet the micook, have a chat and see how you feel before perhaps eating in another time.

Great news. Every new mifoodi gets a 50% discount for their first 5 orders! Download the app and register your details, the rest is simple. If you have any questions you can contact our team here.